Hybrid Wireless Networking Support Engineer (Relocation)

Jobot; San Juan (PR); Hybrid; USD 64,000 - 71,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Jobot is hiring a Wireless Technical Support Engineer in San Juan, PR offering relocation assistance and a hybrid work model. The role focuses on hands-on wireless and enterprise networking troubleshooting, with a salary range of $64,000 to $71,000 per year.

You will triage customer escalations, reproduce issues in lab testbeds, work with developers on fixes, and build Layer 2/3 network testbeds to validate solutions. Strong TCP/IP knowledge and 802.11/Wi-Fi understanding are required.

Qualifications

• Bachelor's or Master's degree in Computer Science or Computer Engineering
• Minimum 1 year of customer-facing technical support experience
• Strong TCP/IP networking knowledge (Ethernet, IPv4/IPv6, VLANs, Layer 2 switching and Layer 3 routing)
• Knowledge of wireless security, network segmentation and 802.1X/RADIUS authentication
• Proven ability to troubleshoot core network protocols (DNS, DHCP, ARP, ICMP, TCP/UDP and MTU) and end-to-end connectivity
• Proven ability to analyze packet captures using Wireshark
• Proven ability to perform root-cause analysis from device logs, event traces and diagnostic outputs
• U.S. citizenship (the role supports a FedRAMP High environment)

Responsibilities

• Triage customer support escalations that come in through several inbound channels and see them through to resolution
• Deliver responses that meet or exceed customer expectations for quality and timeliness
• Build and maintain Layer 2/3 network testbeds
• Recreate customer-reported issues and learn the product features behind them
• Review logs and isolate faults across network layers to identify root causes
• Open bug tickets and partner with developers to reach solutions
• Share evidence-based root-cause findings and give status updates in team meetings
• Guide and mentor less-experienced team members

Skills

Customer-facing

Networking basics

Troubleshooting

Education

Bachelor's or Master's degree in Computer Science or Computer Engineering

Tools

Wireshark

Lab testbeds

Job description

Jobot is hiring a Wireless Technical Support Engineer in San Juan, PR offering relocation assistance and a hybrid work model. The role focuses on hands-on wireless and enterprise networking troubleshooting, with a salary range of $64,000 to $71,000 per year.

You will triage customer escalations, reproduce issues in lab testbeds, work with developers on fixes, and build Layer 2/3 network testbeds to validate solutions. Strong TCP/IP knowledge and 802.11/Wi-Fi understanding are required.