Wireless Networking Support Engineer - Hybrid, Relocation

Jobot; San Juan (TX); Hybrid; USD 64,000 - 71,000; Full time

Benefits offered by this job

Hybrid work

Relocation support

Job summary

Jobot is seeking a Wireless Technical Support Engineer in the United States with a focus on wireless and enterprise networking. The role is hybrid with 2 days onsite and offers a salary range of $64,000 to $71,000 per year.

You will triage customer issues, troubleshoot network problems end-to-end, and build testbeds. This hands-on role requires strong TCP/IP knowledge, wireless security understanding, and the ability to collaborate with developers and other engineers.

Qualifications

• Minimum 1 year of customer-facing technical support handling network connectivity issues and escalations.
• Strong background in TCP/IP networking: Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching and Layer 3 routing.
• Knowledge of wireless security, network segmentation and 802.1X/RADIUS authentication.
• Proven ability to troubleshoot core network protocols (DNS, DHCP, ARP, ICMP, TCP/UDP and MTU) and end-to-end connectivity.
• Proven ability to analyze packet captures using Wireshark.
• Proven ability to perform root-cause analysis from device logs, event traces and diagnostic outputs.
• U.S. citizenship (the role supports a FedRAMP High environment).

Responsibilities

• Triage customer support escalations that come in through several inbound channels and see them through to resolution.
• Deliver responses that meet or exceed customer expectations for quality and timeliness.
• Build and maintain Layer 2/3 network testbeds.
• Recreate customer-reported issues and learn the product features behind them.
• Review logs and isolate faults across network layers to identify root causes.
• Open bug tickets and partner with developers to reach solutions.
• Share evidence-based root-cause findings and give status updates in team meetings.
• Guide and mentor less-experienced team members.

Skills

TCP/IP networking

Network troubleshooting

Packet capture analysis

Root cause analysis

Customer-facing support

Wireless networking

Networking security basics

Education

Bachelor's or Master's in Computer Science or Computer Engineering

Tools

Wireshark

Job description

Jobot is seeking a Wireless Technical Support Engineer in the United States with a focus on wireless and enterprise networking. The role is hybrid with 2 days onsite and offers a salary range of $64,000 to $71,000 per year.

You will triage customer issues, troubleshoot network problems end-to-end, and build testbeds. This hands-on role requires strong TCP/IP knowledge, wireless security understanding, and the ability to collaborate with developers and other engineers.