Network Support Engineer

Eliassen Group; New York (NY); On-site; USD 48,000 - 76,000; Full time

Job summary

The Network Support Engineer position with Eliassen Group’s client in New York, NY is an on-site opportunity focusing on maintaining wired and wireless connectivity across office locations.

You will troubleshoot Wi-Fi issues, support office infrastructure initiatives, and ensure reliable network performance. The role requires hands-on execution, experience with enterprise Wi-Fi, and strong networking fundamentals. This is a W2 opportunity with benefits.

Qualifications

• 3+ years of hands-on network support or network engineering experience.
• Experience administering Cisco Meraki, Unifi, and Aruba HPE networking environments.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, and VPN connectivity.
• Experience supporting office-based IT environments with onsite users.
• Certifications such as CCNA, Meraki, or Aruba are preferred.

Responsibilities

• Provide day-to-day support for wired and wireless network infrastructure across office locations.
• Troubleshoot and resolve Wi-Fi connectivity, performance, roaming, and device authentication issues.
• Monitor network health and proactively identify potential issues.
• Support network equipment installation, configuration, and maintenance.
• Coordinate with facilities, vendors, and IT teams to resolve connectivity issues.
• Document root causes and contribute to process improvements.

Skills

Wi-Fi troubleshooting

Onsite support

Networking fundamentals

Customer service

DNS/DHCP/IP/TCP

VLANs & routing

Education

CCNA

Meraki certification

Aruba certification

Tools

Cisco Meraki

Unifi

Aruba HPE

Job description

Our client, an industry leader in applied AI, has an excellent opportunity for a Network Support Engineer to work on a 1-2/month opportunity. Work will be on-site in New York, NY. The Network Support Engineer will maintain reliable wired and wireless network connectivity, troubleshoot end-user network issues, and support office infrastructure initiatives. The role requires hands-on execution, experience with enterprise Wi-Fi, and strong network operations proficiency.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $55.00/hr. w2

Responsibilities

• Provide day-to-day support for wired and wireless network infrastructure across office locations.
• Troubleshoot and resolve Wi-Fi connectivity, performance, roaming, and device authentication issues.
• Monitor network health and proactively identify potential issues impacting users.
• Support network equipment installation, configuration, and maintenance.
• Diagnose and resolve wireless connectivity issues involving access points, RF interference, bandwidth utilization, and client performance.
• Analyze wireless coverage and performance metrics to ensure a reliable user experience.
• Assist with wireless network optimization and tuning.
• Support ongoing office moves, expansions, workstation deployments, and network provisioning.
• Capture user feedback, translate into improvements, and communicate findings to HQ.
• Coordinate with facilities, vendors, and IT teams to resolve connectivity issues.
• Assist with network documentation, inventory management, and asset tracking.
• Respond to and resolve employee network-related issues in a timely manner.
• Escalate complex issues when necessary while maintaining ownership through resolution.
• Document root causes and contribute to process improvements and runbooks.

Experience Requirements

• 3+ years of hands-on network support or network engineering experience.
• Strong experience troubleshooting enterprise wired and wireless networks.
• Experience administering and supporting Cisco Meraki, Unifi, and Aruba HPE networking environments.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, and VPN connectivity.
• Experience supporting office-based IT environments with onsite users.
• Strong customer service and communication skills.
• Preferred: Experience with Meraki Wireless and HPE solutions.
• Preferred: Experience supporting high-growth or startup environments.
• Preferred: Familiarity with network monitoring and troubleshooting tools.
• Preferred: Certifications such as CCNA, Meraki, or Aruba.
• Key must-haves: Enterprise Wi-Fi troubleshooting, Cisco Meraki experience, onsite support experience, strong networking fundamentals.
• Nice-to-have: Aruba Wireless experience, startup or hyper-growth environment experience.