Wireless Technical Support Engineer - Relocation Assistance Provided!

Jobot; San Juan (TX); Hybrid; USD 64,000 - 71,000; Full time

Benefits offered by this job

Hybrid work

Relocation support

Job summary

Jobot is seeking a Wireless Technical Support Engineer in the United States with a focus on wireless and enterprise networking. The role is hybrid with 2 days onsite and offers a salary range of $64,000 to $71,000 per year.

You will triage customer issues, troubleshoot network problems end-to-end, and build testbeds. This hands-on role requires strong TCP/IP knowledge, wireless security understanding, and the ability to collaborate with developers and other engineers.

Qualifications

• Minimum 1 year of customer-facing technical support handling network connectivity issues and escalations.
• Strong background in TCP/IP networking: Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching and Layer 3 routing.
• Knowledge of wireless security, network segmentation and 802.1X/RADIUS authentication.
• Proven ability to troubleshoot core network protocols (DNS, DHCP, ARP, ICMP, TCP/UDP and MTU) and end-to-end connectivity.
• Proven ability to analyze packet captures using Wireshark.
• Proven ability to perform root-cause analysis from device logs, event traces and diagnostic outputs.
• U.S. citizenship (the role supports a FedRAMP High environment).

Responsibilities

• Triage customer support escalations that come in through several inbound channels and see them through to resolution.
• Deliver responses that meet or exceed customer expectations for quality and timeliness.
• Build and maintain Layer 2/3 network testbeds.
• Recreate customer-reported issues and learn the product features behind them.
• Review logs and isolate faults across network layers to identify root causes.
• Open bug tickets and partner with developers to reach solutions.
• Share evidence-based root-cause findings and give status updates in team meetings.
• Guide and mentor less-experienced team members.

Skills

TCP/IP networking

Network troubleshooting

Packet capture analysis

Root cause analysis

Customer-facing support

Wireless networking

Networking security basics

Education

Bachelor's or Master's in Computer Science or Computer Engineering

Tools

Wireshark

Job description

Job details

Wireless Technical Support Engineer, $64,000 to $71,000 per year, Hybrid, Hands-On Wireless and Enterprise Networking Troubleshooting.

This Jobot Job is hosted by: Kurt Holzmuller.

A bit about us

We are a global edge-to-cloud technology company. Our work centers on helping businesses connect and protect their data and applications, and on giving them the means to analyze that information and act on it. We serve organizations that rely on their networks and applications to keep running. Our teams work across wireless and enterprise networking to support that mission.

Why join us?

• Competitive compensation: $64,000 to $71,000 per year
• Work directly with developers to troubleshoot issues and drive solutions
• Hands-on troubleshooting across wireless and enterprise networking
• Build and maintain layer 2/3 network testbeds
• Hybrid, 2 days onsite
• Relocation support for eligible candidates

Key Responsibilities

• Triage customer support escalations that come in through several inbound channels and see them through to resolution
• Deliver responses that meet or exceed customer expectations for quality and timeliness
• Build and maintain Layer 2/3 network testbeds
• Recreate customer-reported issues and learn the product features behind them
• Review logs and isolate faults across network layers to identify root causes
• Open bug tickets and partner with developers to reach solutions
• Share evidence-based root-cause findings and give status updates in team meetings
• Guide and mentor less-experienced team members

Qualifications

• Bachelor's or Master's degree in Computer Science or Computer Engineering
• Minimum 1 year of customer-facing technical support experience handling network connectivity issues and support escalations
• Strong background in TCP/IP networking: Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching and Layer 3 routing
• Knowledge of wireless security, network segmentation and 802.1X/RADIUS authentication
• Proven ability to troubleshoot core network protocols (DNS, DHCP, ARP, ICMP, TCP/UDP and MTU) and end-to-end connectivity
• Proven ability to analyze packet captures using Wireshark
• Proven ability to perform root-cause analysis from device logs, event traces and diagnostic outputs
• U.S. citizenship (the role supports a FedRAMP High environment)

Nice to have

• Experience with wireless networking and 802.11 Wi-Fi standards (wired networking experience also considered)
• Degree focus in Networking
• CWNA, CWSP, CWDP or CWNE certification
• CCNP Enterprise or CCNP Wireless certification
• Aruba certification
• Ekahau certification

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, and local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.