Wireless Network Support Engineer

HPE Aruba Networking; San Juan (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

Hewlett Packard Enterprise in San Juan, Puerto Rico is seeking a Network Engineer to design, develop, analyze, troubleshoot and debug networking systems for HPE’s portfolio. The role emphasizes expertise in TCP/IP, Wi-Fi, and enterprise networking, with a focus on diagnosing complex issues and mentoring junior staff.

The position requires a bachelor’s or master’s in CS/CE with networking focus, 2–4 years of experience, and relevant certifications such as CWNA/CCNP.

Qualifications

• Bachelor's or Master's degree in Computer Science or Computer Engineering, focus in Networking preferred.
• Typically 2–4 years experience.
• Relevant certifications strongly preferred (e.g., CWNA/CWSP/CWDP/CWNE, CCNP Enterprise/Wireless, Aruba Certified).

Responsibilities

• Triage and Resolve Customer Support Escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality and timeliness.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found. Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in relevant meetings and discussions and provide status reports.
• Ability to analyze logs, isolate faults across multiple network layers, reproduce issues, and communicate evidence-based root-cause findings.
• Provides guidance and mentoring to less- experienced staff members.

Skills

802.11 Wi‑Fi standards

TCP/IP networking

Network troubleshooting

Log analysis

Communications

Education

Bachelor's or Master's in Computer Science/Engineering (Networking)

Tools

Wireshark

Job description

Hewlett Packard Enterprise in San Juan, Puerto Rico is seeking a Network Engineer to design, develop, analyze, troubleshoot and debug networking systems for HPE’s portfolio. The role emphasizes expertise in TCP/IP, Wi-Fi, and enterprise networking, with a focus on diagnosing complex issues and mentoring junior staff.

The position requires a bachelor’s or master’s in CS/CE with networking focus, 2–4 years of experience, and relevant certifications such as CWNA/CCNP.