Wireless Support Engineer: Networking & Troubleshooting

El Comeback; San Juan (PR); Hybrid; USD 60,000 - 80,000; Full time

Job summary

El Comeback is looking for a Wireless Technical Support Engineer in San Juan, Puerto Rico. This hybrid role involves triaging customer support escalations, maintaining network testbeds, and working with developers to resolve issues. The ideal candidate will hold a Bachelor's or Master's degree in Computer Science or Computer Engineering with 2-4 years of experience in networking. Candidates should possess strong skills in Layer 2/Layer 3 networking, 802.11 Wi-Fi standards, and have excellent analytical abilities. The position also emphasizes personal and professional development and unconditional inclusion.

Qualifications

• Typically 2-4 years of experience.
• Focus on networking preferred.

Responsibilities

• Triage and resolve Customer Support Escalations from multiple inbound channels.
• Build and maintain layer 2/3 network testbeds.
• File tickets on bugs found.
• Work with developers and drive solutions.
• Provide guidance and mentoring to less-experienced staff members.

Skills

Knowledge in Layer 2 and Layer 3 Networking

Knowledge of 802.11 Wi-Fi standards

Excellent analytical and problem-solving skills

Excellent written and verbal communication skills

Education

Bachelor's or Master's degree in Computer Science or Computer Engineering

Job description

El Comeback is looking for a Wireless Technical Support Engineer in San Juan, Puerto Rico. This hybrid role involves triaging customer support escalations, maintaining network testbeds, and working with developers to resolve issues. The ideal candidate will hold a Bachelor's or Master's degree in Computer Science or Computer Engineering with 2-4 years of experience in networking. Candidates should possess strong skills in Layer 2/Layer 3 networking, 802.11 Wi-Fi standards, and have excellent analytical abilities. The position also emphasizes personal and professional development and unconditional inclusion.