Warranty Project Lead — Hybrid, Customer Advocate

ABB; Houston (TX); Hybrid; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

401k Savings Plan

Employee Stock Acquisition Plan

Health insurance

Paid holidays

Zusammenfassung

ABB in the United States is hiring a Warranty Project Manager to lead warranty processes for Electrification Solutions projects. You will be the main customer interface, coordinate with vendors and internal teams, and ensure timely resolution from initial claim through final outcome.

The role requires a bachelor degree in engineering and at least 3 years in project management or engineering, strong English communication, and willingness to travel ~25% with hybrid work in Houston or Lake Mary.

Qualifikationen

• Bachelor degree required or equivalent in engineering.
• 3+ years of project management/engineering experience.
• Strong problem-solving and communication skills.
• Ability to work hybrid and travel 25%.

Aufgaben

• Warranty Management & Customer Advocacy: Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
• Claims Assessment & Coordination: Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
• Process Execution & Documentation: Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements.
• Analysis & Reporting: Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction.

Kenntnisse

Problem solving

Communication skills

Analytical skills

Organizational skills

English proficiency

Ausbildung

Bachelor degree in electrical/energy/mechanical engineering

Jobbeschreibung

ABB in the United States is hiring a Warranty Project Manager to lead warranty processes for Electrification Solutions projects. You will be the main customer interface, coordinate with vendors and internal teams, and ensure timely resolution from initial claim through final outcome.

The role requires a bachelor degree in engineering and at least 3 years in project management or engineering, strong English communication, and willingness to travel ~25% with hybrid work in Houston or Lake Mary.