Hybrid Warehouse & Customer Support Specialist

Emser Tile; Jacksonville (FL); Hybrid; USD 24,108 - 34,440; Full time

Job summary

Emser Tile LLC in Jacksonville, FL is seeking a Hybrid Warehouse and Customer Support Representative to join our local branch. The role blends warehouse operations with frontline customer service, handling inventory, order entry in JDE, and showroom support to drive branch and market goals.

Ideal candidates have 1–3 years in building, construction, design, or warehouse settings, with strong customer focus and teamwork. Bilingual Spanish/English and forklift certification are a plus.

Qualifications

• 1–3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team in a busy environment.
• Excellent communication and listening skills.
• Forklift certification a plus; basic math and inventory counting skills.
• Bilingual in Spanish and English preferred.

Responsibilities

• Act as the primary contact for clients, delivering outstanding customer service in person and by phone.
• Enter and verify orders and account information in the JDE system.
• Support branch operations and sales teams to meet goals.
• Perform warehouse tasks such as receiving, stocking, picking, packing, and shipping.
• Maintain inventory accuracy and assist with showroom upkeep.

Skills

Customer service

Team orientation

Bilingual Spanish/English

Detail oriented

Strong communication

Tools

JDE system

Job description

Emser Tile LLC in Jacksonville, FL is seeking a Hybrid Warehouse and Customer Support Representative to join our local branch. The role blends warehouse operations with frontline customer service, handling inventory, order entry in JDE, and showroom support to drive branch and market goals.

Ideal candidates have 1–3 years in building, construction, design, or warehouse settings, with strong customer focus and teamwork. Bilingual Spanish/English and forklift certification are a plus.