Hybrid Virtual Heavy-Duty Service Advisor

FleetPride, Inc.; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

FleetPride, Inc. seeks a results-driven Virtual Branch Service Advisor to support service operations and service writing across multiple business units. The role leverages FleetPride branch knowledge and experience with Karmak and iSeries to enhance customer experience and service processes.

The ideal candidate will coordinate with field and service teams, manage inquiries via phone/email/virtual channels, and help drive tickets through to invoicing with accuracy and timeliness.

Qualifications

• Education: Bachelor’s Degree or high school diploma with 3+ years of relevant experience.
• Proficiency with Microsoft Office and service-management systems (Karmak, iSeries).
• Experience in heavy-duty service operations or customer service is beneficial.

Responsibilities

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
• Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders.
• Ensure professional, timely, and high-quality customer interactions that drive satisfaction and loyalty.
• Work with service technicians to estimate, schedule and complete repairs quickly and efficiently.
• Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion.
• Track work progress, communicate updates, and control related costs.
• Process and complete repair orders promptly to ensure accurate invoicing.
• Uphold accuracy and efficiency across all service and repair documentation.
• Participate in training and process-improvement initiatives.
• Proactively identify opportunities to improve efficiency and service quality.
• Perform other duties as assigned.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

Bachelor’s Degree or high school diploma or equivalent with 3 years of relevant experience

Tools

Karmak

iSeries

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

FleetPride, Inc. seeks a results-driven Virtual Branch Service Advisor to support service operations and service writing across multiple business units. The role leverages FleetPride branch knowledge and experience with Karmak and iSeries to enhance customer experience and service processes.

The ideal candidate will coordinate with field and service teams, manage inquiries via phone/email/virtual channels, and help drive tickets through to invoicing with accuracy and timeliness.