Hybrid Virtual Branch Advisor | Customer & Ops Champion

FleetPride, Inc.; Austin (TX); Hybrid; USD 52,000 - 74,000; Full time

Job summary

FleetPride, Inc. is seeking a versatile Customer Support & Service Coordination professional in the Austin area. The role involves intake, qualification, scheduling, and follow-up with heavy-duty service via phone, email, or virtual channels.

You will estimate, coordinate with technicians, and process service orders to ensure satisfaction and loyalty. Responsibilities include coordinating dispatch and logistics, tracking work progress, and ensuring accurate invoicing.

Qualifications

• Bachelor’s Degree or higher required plus relevant experience.
• High School Diploma or GED with 3+ years of professional experience acceptable.

Responsibilities

• Assist customers in intaking, qualifying, scheduling, and following up.
• Recommend related services, provide accurate estimates, coordinate service with technicians, and process orders.
• Ensure professional, timely, high-quality interactions that drive satisfaction and loyalty.
• Coordinate service dispatch, purchase orders, and logistics to ensure timely completion.
• Track progress, communicate updates, and ensure accurate invoicing and documentation.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

Bachelor’s Degree or equivalent

High School Diploma or GED

Tools

Karmak

iSeries

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

FleetPride, Inc. is seeking a versatile Customer Support & Service Coordination professional in the Austin area. The role involves intake, qualification, scheduling, and follow-up with heavy-duty service via phone, email, or virtual channels.

You will estimate, coordinate with technicians, and process service orders to ensure satisfaction and loyalty. Responsibilities include coordinating dispatch and logistics, tracking work progress, and ensuring accurate invoicing.