Virtual Branch Service Specialist

FleetPride, Inc.; Texas; Hybrid; USD 55,000 - 75,000; Full time

Job summary

FleetPride in Irving, TX seeks a results-driven Virtual Branch Service Advisor to support and grow our service business. You will handle service writing, coordination, and customer interactions across multiple units, leveraging Karmak and iSeries expertise.

The ideal candidate has strong fleet knowledge, excels at customer service, and can improve service processes while collaborating with field teams and internal departments. Hybrid work is offered.

Qualifications

• Bachelor’s Degree or high school diploma with an additional 3 years of relevant professional experience.
• Strong Excel, Word, Outlook skills and experience with Karmak and iSeries systems.
• Customer-focused service experience in a fast-paced environment.

Responsibilities

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
• Estimate, coordinate, and process service orders and ensure timely invoicing.
• Coordinate dispatch, parts, and logistics to support service readiness and efficiency.
• Maintain accurate service documentation and drive customer satisfaction.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

Bachelor’s Degree or high school diploma + 3 years experience

Tools

Karmak

iSeries

Excel

Word

Outlook

Job description

FleetPride in Irving, TX seeks a results-driven Virtual Branch Service Advisor to support and grow our service business. You will handle service writing, coordination, and customer interactions across multiple units, leveraging Karmak and iSeries expertise.

The ideal candidate has strong fleet knowledge, excels at customer service, and can improve service processes while collaborating with field teams and internal departments. Hybrid work is offered.