Remote Virtual Branch Service Advisor

FleetPride, Inc.; United States; Hybrid; USD 50,000 - 75,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Virtual Branch Service Advisor who will support service operations across multiple business units. The role emphasizes fleet knowledge, service writing, and collaboration with field teams and internal departments.

Ideal candidates bring experience with Karmak and iSeries, plus strong customer service skills.

Qualifications

• Bachelor’s degree or equivalent with 3+ years of relevant experience.
• Experience with Karmak and iSeries is preferred.
• Proficient in Microsoft Excel, Word and Outlook.

Responsibilities

• Assist customers in intake, scheduling, and follow-up for heavy-duty service via phone, email, or virtual channels.
• Coordinate service dispatch, estimates, repairs, and invoicing with technicians and internal teams.
• Locate and secure parts from warehouses, branches, or OEM dealers; manage returns and warranties.
• Review requirements and training materials; participate in process improvements.
• Perform other duties as assigned.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

Bachelor’s Degree or high school diploma with 3+ years experience

Tools

Karmak

iSeries

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Virtual Branch Service Advisor who will support service operations across multiple business units. The role emphasizes fleet knowledge, service writing, and collaboration with field teams and internal departments.

Ideal candidates bring experience with Karmak and iSeries, plus strong customer service skills.