Virtual Branch Advisor

FleetPride; Austin (TX); Híbrido; USD 52.000 - 74.000; Jornada completa

Descripción de la vacante

FleetPride, Inc. is seeking a versatile Customer Support & Service Coordination professional in the Austin area. The role involves intake, qualification, scheduling, and follow-up with heavy-duty service via phone, email, or virtual channels.

You will estimate, coordinate with technicians, and process service orders to ensure satisfaction and loyalty. Responsibilities include coordinating dispatch and logistics, tracking work progress, and ensuring accurate invoicing.

Formación

• Bachelor’s Degree or higher required plus relevant experience.
• High School Diploma or GED with 3+ years of professional experience acceptable.

Responsabilidades

• Assist customers in intaking, qualifying, scheduling, and following up.
• Recommend related services, provide accurate estimates, coordinate service with technicians, and process orders.
• Ensure professional, timely, high-quality interactions that drive satisfaction and loyalty.
• Coordinate service dispatch, purchase orders, and logistics to ensure timely completion.
• Track progress, communicate updates, and ensure accurate invoicing and documentation.

Conocimientos

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Educación

Bachelor’s Degree or equivalent

High School Diploma or GED

Herramientas

Karmak

iSeries

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry. Job Profile Summary

DUTIES & RESPONSIBILITIES

Customer Support

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
• Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
• Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty.

Service & Operations Coordination

• Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
• Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion.
• Track work progress, communicate updates internally and externally, and control related costs.
• Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing. Uphold accuracy and efficiency across all service and repair order documentation.

Parts Sourcing & Inventory Coordination

• Assist locating and securing parts from warehouses, branches, or OEM dealers as needed.
• Account for special order, returns, and warranty parts in compliance with company policy.
• Maintain organized, accurate recording and ensure parts are billed out properly on service orders.

Continuous Improvement & Knowledge Development

• Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.
• Participate in training, team meetings, and process improvement initiatives.
• Proactively identify opportunities to improve efficiency and service quality.

Additional Responsibilities

• Perform other duties as assigned.

Education & Training

Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience

Knowledge & Experience

• Education: High School Diploma, GED, or equivalent.
• Technical Proficiency: Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience using Karmak and iSeries systems.

Skills & Abilities

• Active Listening: Fully attentive to others’ input; seeks understanding before responding.
• Communication: Clearly and effectively convey information to customers and team members.
• Time Management: Prioritizes tasks efficiently to meet deadlines and service expectations.
• Persuasion: Influences and builds alignment toward shared goals and solutions.
• Service Orientation: Proactively identifies and fulfills internal and external customer needs.

Working Conditions

Work Environment

Our corporate office follows a hybrid work structure. The primary environment is characterized by ambient room temperatures, lighting, and traditional office equipment found in a typical office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials. Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. Sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.