Hybrid Veterinary Software Support Specialist

IDEXX; Frisco (TX); Ibrido; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health/Dental/Vision Day-One

5% 401k match

Annual cash bonus

Pet insurance

Stock program

Foundation donation matching

Hybrid work 3x per week

Descrizione del lavoro

IDEXX is seeking a Veterinary Software Support Specialist in Frisco, TX for a hybrid role. You will provide technical support for IDEXX software, troubleshoot issues, and help customers with product usage and questions.

The role emphasizes strong communication, problem-solving, and the ability to work collaboratively with a team to maintain high customer satisfaction. In-office presence 3x per week in Frisco is required.

Competenze

• 1+ years experience with ezyVet software or 1+ years experience in a technical customer support role.
• High School diploma or equivalent; Associates/Bachelors preferred.
• Strong customer-facing interpersonal skills and ability to maintain customer relationships.
• Technical record keeping and problem-solving abilities.
• Excellent verbal and written communication; able to explain complex technical issues clearly.
• Proficient with Microsoft Office; strong phone skills.

Mansioni

• Provide customer technical support for IDEXX software products and services.
• Answer questions, explain products, troubleshoot and resolve issues.
• Determine customer needs and coordinate with team to provide solutions.
• Ensure ongoing customer satisfaction and strong relationships.
• Support quality management and compliance requirements.
• Respond to requests and concerns in a timely manner.

Conoscenze

Customer support

Communication

Analytical thinking

Attention to detail

Team collaboration

Formazione

High School diploma

Associate degree

Bachelor’s degree

Strumenti

ezyVet

Vet Radar

SmartFlow

Microsoft Office

Descrizione del lavoro

IDEXX is seeking a Veterinary Software Support Specialist in Frisco, TX for a hybrid role. You will provide technical support for IDEXX software, troubleshoot issues, and help customers with product usage and questions.

The role emphasizes strong communication, problem-solving, and the ability to work collaboratively with a team to maintain high customer satisfaction. In-office presence 3x per week in Frisco is required.