Software Support Specialist - Veterinary Software

IDEXX; Frisco (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health/Dental/Vision Day-One

5% 401k match

Annual cash bonus

Pet insurance

Stock program

Foundation donation matching

Hybrid work 3x per week

Job summary

IDEXX is seeking a Veterinary Software Support Specialist in Frisco, TX for a hybrid role. You will provide technical support for IDEXX software, troubleshoot issues, and help customers with product usage and questions.

The role emphasizes strong communication, problem-solving, and the ability to work collaboratively with a team to maintain high customer satisfaction. In-office presence 3x per week in Frisco is required.

Qualifications

• 1+ years experience with ezyVet software or 1+ years experience in a technical customer support role.
• High School diploma or equivalent; Associates/Bachelors preferred.
• Strong customer-facing interpersonal skills and ability to maintain customer relationships.
• Technical record keeping and problem-solving abilities.
• Excellent verbal and written communication; able to explain complex technical issues clearly.
• Proficient with Microsoft Office; strong phone skills.

Responsibilities

• Provide customer technical support for IDEXX software products and services.
• Answer questions, explain products, troubleshoot and resolve issues.
• Determine customer needs and coordinate with team to provide solutions.
• Ensure ongoing customer satisfaction and strong relationships.
• Support quality management and compliance requirements.
• Respond to requests and concerns in a timely manner.

Skills

Customer support

Communication

Analytical thinking

Attention to detail

Team collaboration

Education

High School diploma

Associate degree

Bachelor’s degree

Tools

ezyVet

Vet Radar

SmartFlow

Microsoft Office

Job description

As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.

In This Role

• You will provide customer technical support for software products and services.
• You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
• You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
• You will ensure ongoing customer satisfaction and continuing strong customer relationships.
• You will support quality management system and other compliance requirements.
• You will respond to requests, answer questions, issues, problems and concerns.

What You Need To Succeed

• Must have 1+ years experience with ezyVet software OR
• Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
• High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
• Personal computer skills, including Microsoft Office.
• Fluency in the English language.
• Extended hours may be required (holidays, weekends based on need).

What You Can Expect From Us

• Hourly rate of $22.00 per hour
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
• This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.

If you're looking for a role that'll challenge you, offers a great culture, while helping an amazing industry, we'd love to hear from you!

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.