Hybrid Upsell Consultant: High-Volume Outreach & Growth

Constant Contact; Waltham (MA); Hybrid; USD 62,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Uncapped commission

OTE $69K+ annually

Job summary

Constant Contact is looking for an Upsell Consultant to grow value with current and former customers. You will lead value‑based conversations, educate on product features, and recommend package upgrades to support customers’ marketing goals.

This hybrid role requires 3 days per week in our Waltham, MA office and offers on‑target earnings with uncapped commissions. You will help small businesses succeed by delivering tailored solutions and exceptional service.

Qualifications

• Bachelor’s degree or at least one year of relevant sales experience in inside‑sales/high‑volume environment.
• Ability to understand customer needs and communicate business value of software solutions.
• Experience with Salesforce, Google Workspace or similar platforms preferred.

Responsibilities

• Make a high volume of outbound calls to warm leads and former customers (100+ dials per day).
• Identify opportunities for package upgrades and add‑on solutions to increase value, spend, and retention.
• Conduct value‑based conversations to understand needs and recommend solutions that meet marketing goals.
• Educate customers on relevant products, features, packages, and add‑on functionality.
• Execute winback strategies with former customers who left 90+ days ago and identify re‑engagement opportunities.
• Maintain accurate records of customer interactions and sales outcomes in Salesforce.

Skills

Outbound calling

Value-based selling

Customer needs analysis

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Google Workspace

Job description

Constant Contact is looking for an Upsell Consultant to grow value with current and former customers. You will lead value‑based conversations, educate on product features, and recommend package upgrades to support customers’ marketing goals.

This hybrid role requires 3 days per week in our Waltham, MA office and offers on‑target earnings with uncapped commissions. You will help small businesses succeed by delivering tailored solutions and exceptional service.