Hybrid TN Title Insurance Operations Director

Investors Title Insurance Company; Tennessee; Hybrid; USD 150,000 - 230,000; Full time

Job summary

Investors Title Insurance Company in Tennessee seeks a Director of Operations to lead agency growth, underwriting support, and settlement strategy across the state. This is a hybrid role partnering with agency owners, field representatives, and corporate teams to strengthen operations and service delivery.

You will drive training, automation, and performance metrics, guide staffing decisions, and collaborate with underwriting, claims, and marketing to expand profitable business while ensuring

Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience.
• Experience in title insurance, settlement operations, or closely related field involving real estate transactions.
• Experience leading and managing teams.
• Strong relationship-building, interpersonal, and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to analyze operational challenges, resolve conflicts, and drive results.
• Proficiency with business technology and computer systems.
• Willingness to travel as needed.

Responsibilities

• Lead operational support, training, auditing, and performance for agency partners throughout Tennessee.
• Develop and support new agency openings, operational growth plans, and market expansion initiatives.
• Collaborate with marketing and business development teams to strengthen existing relationships and attract new business.
• Establish and advance settlement standards, best practices, automation initiatives, and performance metrics.
• Ensure agency compliance with underwriting, settlement, financial control, and operational requirements.
• Provide leadership and direction in staffing and employee development.
• Partner with underwriting, claims, and corporate teams to mitigate risk and improve operational outcomes.

Skills

Team leadership

Communication

Organizational skills

Problem solving

Tech proficiency

Education

Bachelor's degree

Tools

Settlement systems

Underwriting knowledge

Real estate processes

Job description

Investors Title Insurance Company in Tennessee seeks a Director of Operations to lead agency growth, underwriting support, and settlement strategy across the state. This is a hybrid role partnering with agency owners, field representatives, and corporate teams to strengthen operations and service delivery.

You will drive training, automation, and performance metrics, guide staffing decisions, and collaborate with underwriting, claims, and marketing to expand profitable business while ensuring