Operations Representative - PA, NY & OH

Investors Title Insurance Company; Pennsylvania; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Investors Title Insurance Company is seeking an Operations Representative to support agency operations across PA, NY, and OH. This hybrid, full-time role coordinates underwriting support, settlements, and training while strengthening partnerships with agency owners and internal teams.

You will lead audits, implement corrective actions, monitor performance, and contribute to growth initiatives. Travel to partner agencies will be required to expand market presence across assigned territories.

Qualifications

• Four-year college degree or equivalent combination of training and experience.
• Knowledge of title insurance and settlement operations.
• Strong relationship-building, communication, and interpersonal skills.
• Effective training and presentation skills.
• Strong organizational, analytical and problem-solving capabilities. Results-oriented with strong accountability.
• Willingness to travel.

Responsibilities

• Provide operational, underwriting, and settlement support to agency partners.
• Train agency personnel on systems, forms, rates, procedures, and compliance requirements.
• Conduct operational audits and implement corrective action plans.
• Serve as a liaison between agencies and internal departments.
• Support agency growth, onboarding, and development initiatives.
• Assist with marketing, training, and operational improvement programs.
• Monitor agency performance, staffing, and operational effectiveness for managed agencies.
• Support risk management, compliance, reporting, and special projects.

Skills

Relationship-building

Communication

Interpersonal skills

Training and presentation

Organizational skills

Analytical and problem-solving

Willingness to travel

Education

Bachelor's degree or equivalent experience

Job description

Operations Representative - PA, NY & OH

Investors Title Insurance Company

Pennsylvania, New York, and Ohio – Full-Time (Hybrid)

Join Investors Title as an Operations Representative - Pennsylvania, New York, and Ohio, where you'll play a key role in supporting agency operations, strengthening partnerships, driving operational excellence, and helping grow market share across assigned territories. This position offers a dynamic blend of operations, underwriting support, agency development, and relationship management, making it an excellent opportunity for a title industry professional who enjoys collaborating, problem-solving, and making a measurable impact.

Why You'll Love This Role:

• Make a direct impact on the success and growth of agency partners across multiple markets.
• Build strong relationships with agency owners, state representatives, and internal teams.
• Support operational improvements, compliance initiatives, and agency performance.
• Lead training and development efforts that help agencies operate efficiently and profitably.
• Contribute to new agency launches and business growth initiatives.
• Work across a variety of projects with opportunities to expand your title insurance and operations expertise.
• Enjoy a highly collaborative role that combines operations, training, business development support, and strategic problem-solving.

What You'll Do:

• Provide operational, underwriting, and settlement support to agency partners.
• Train agency personnel on systems, forms, rates, procedures, and compliance requirements.
• Conduct operational audits and help implement corrective action plans.
• Serve as a liaison between agencies and internal departments.
• Support agency growth, onboarding, and development initiatives.
• Assist with implementation of marketing, training, and operational improvement programs.
• Monitor agency performance, staffing, and operational effectiveness for managed agencies.
• Support risk management, compliance, reporting, and special projects.

What We're Looking For:

Required Qualifications

• Four-year college degree or equivalent combination of training and experience.
• Knowledge of title insurance and settlement operations.
• Strong relationship-building, communication, and interpersonal skills.
• Effective training and presentation skills.
• Strong organizational, analytical and problem-solving capabilities.Results-oriented with strong accountability.
• Willingness to travel.

Preferred Qualifications

• Operations management experience
• Experience working within a title agency environment.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.