Title Insurance Director of Operations - Tennessee

Investors Title Company and Affiliates; Tennessee; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Investors Title Insurance Company in Tennessee seeks a Director of Operations to lead agency growth, underwriting support, and settlement strategy across the state. This hybrid leadership role partners with agency owners, field representatives, and corporate teams to strengthen operations and drive profitable market expansion.

In this role you will guide staffing decisions, implement process improvements, and set service delivery standards while ensuring compliance with underwriting and

Qualifications

• Bachelor’s degree or equivalent required; relevant industry experience preferred.
• Experience in title insurance, settlement operations, or closely related field involving real estate transactions.
• Proven ability to lead and manage teams and drive results.
• Strong relationship-building, interpersonal, and communication skills.
• Excellent organizational and problem-solving abilities; able to analyze operational challenges and resolve conflicts.
• Proficiency with business technology and computer systems; willing to travel as needed.

Responsibilities

• Lead operational support, training, auditing, and performance for agency partners in Tennessee.
• Develop and support new agency openings, growth plans, and market expansion initiatives.
• Collaborate with marketing and business development to strengthen relationships and attract new business.
• Establish and advance settlement standards, best practices, automation initiatives, and performance metrics.
• Ensure agency compliance with underwriting, settlement, financial control, and operational requirements.
• Provide leadership and direction in staffing and employee development.
• Partner with underwriting, claims, and corporate teams to mitigate risk and improve operational outcomes.

Skills

Leadership

Strategic planning

Relationship building

Communication

Problem solving

Analytical thinking

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Director of Operations - Tennessee

Investors Title Insurance Company

Tennessee (Hybrid)

Join Investors Title as a Director of Operations - Tennessee and play a key role in driving operational excellence, agency growth, underwriting support, and settlement strategy across Tennessee. This leadership position offers the opportunity to partner with agency owners, field representatives, and corporate teams to strengthen operations, enhance client service, and support profitable market expansion.

Why You'll Love This Role

• Drive meaningful impact through agency development, process improvement, and business growth initiatives.


• Partner with experienced underwriting, marketing, and operations leaders.


• Influence training, technology adoption, automation, and service delivery standards.


• Develop and maintain strong relationships with agency owners, industry partners, and key stakeholders.


• Guide staffing decisions, enhance operational performance, and position agencies for long-term agency success.

What You'll Do

• Lead operational support, training, auditing, and performance for agency partners throughout Tennessee.


• Develop and support new agency openings, operational growth plans, and market expansion initiatives.


• Collaborate with marketing and business development teams to strengthen existing relationships and attract new business.


• Establish and advance settlement standards, best practices, automation initiatives, and performance metrics.


• Ensure agency compliance with underwriting, settlement, financial control, and operational requirements.


• Provide leadership and direction in staffing and employee development.


• Partner with underwriting, claims, and corporate teams to mitigate risk and improve operational outcomes.

What We're Looking For

Required Qualifications

• Bachelor’s degree or an equivalent combination of education, training, and experience.


• Experience in title insurance, settlement operations, or closely related field involving real estate transactions


• Experience leading and managing teams.


• Strong relationship-building, interpersonal, and communication skills.


• Excellent organizational and problem-solving abilities.


• Ability to analyze operational challenges, resolve conflicts, and drive results.


• Proficiency with business technology and computer systems.


• Willingness to travel as needed.

Preferred Qualifications

• Previous experience working within a title agency environment.


• Experience leading operational growth, agency development, or multi-location operations.


• Knowledge of title insurance underwriting, settlement procedures, and agency compliance practices.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

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