Hybrid Teller & Customer Service Associate I

Eastern Bank; Stratham (NH); On-site; USD 30,000 - 36,000; Full time

Job summary

Eastern Bank is seeking a Service Associate who will function as a hybrid Customer Service Representative and Teller in Stratham, NH. The role balances platform-based sales with traditional teller duties, supporting deposit accounts, loan applications, and referrals.

The position emphasizes relationship-building, meeting quarterly sales targets, and compliance with bank policies. Previous banking experience and strong communication are preferred, with a starting hourly rate and variable

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Responsibilities

• Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.
• Account Representative Duties: Opens deposit accounts; Prepares and processes loan applications for various lending units; Closes loans for customers; Makes referrals to other bank business lines and third-party partners; Proactively reaches out to high-value customers to retain and grow the portfolio; Responsible for operational compliance and adherence to policy; Handles daily account maintenance and other service issues; Achieves quarterly sales.
• Teller Duties: Process deposits to customer accounts; Cash checks for customers and non-customers; Process and record sale of monetary instruments; File government-mandated reports related to large cash transactions; Process foreign currency purchases and sales; Process loan payments and credit card cash advances; Adhere to bank policies and procedures.
• Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Skills

Sales experience

Customer service

Banking experience

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking a Service Associate who will function as a hybrid Customer Service Representative and Teller in Stratham, NH. The role balances platform-based sales with traditional teller duties, supporting deposit accounts, loan applications, and referrals.

The position emphasizes relationship-building, meeting quarterly sales targets, and compliance with bank policies. Previous banking experience and strong communication are preferred, with a starting hourly rate and variable