Hybrid Teller & Customer Service Associate

Eastern Bank; Revere (MA); On-site; USD 38,000 - 56,000; Full time

Job summary

Eastern Bank is seeking a Service Associate to perform a hybrid role as both a customer service representative and a teller, primarily at branch locations. The position includes handling deposits, loans, foreign currency, and various transactional duties while aiming to meet quarterly sales goals.

The role requires the ability to work independently in a fast-paced bank environment, strong communication skills, and a willingness to learn the bank's product suite. Experience in banking is a plus.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in retail, financial services or hospitality preferred.
• Some banking experience preferred.
• Ability to quickly learn bank products and services.

Responsibilities

• Simultaneously performs duties of traditional branch customer service representative and teller.
• Process loan applications for various lending units (mortgage, consumer, small business).
• Close loans for applicable business lines.
• Make referrals to other bank lines and third-party partners.
• Retain and grow the portfolio by reaching out to high-value customers.

Skills

Customer service

Teller duties

Sales experience

Communication

Independence

Multi-tasking

Technical literacy

Relationship building

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking a Service Associate to perform a hybrid role as both a customer service representative and a teller, primarily at branch locations. The position includes handling deposits, loans, foreign currency, and various transactional duties while aiming to meet quarterly sales goals.

The role requires the ability to work independently in a fast-paced bank environment, strong communication skills, and a willingness to learn the bank's product suite. Experience in banking is a plus.