Hybrid Technical Trainer – Direct Tax & ONESOURCE

Thomson Reuters; Eagan (MN); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible work options

Career development

Mental health days

Retirement benefits

Tuition reimbursement

Job summary

Thomson Reuters in the United States seeks a Technical Trainer to deliver expert training on ONESOURCE Income Tax International, expanding to related solutions such as ONESOURCE Workpapers, to boost customer success and learning outcomes.

You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive program across instructor-led workshops, on-demand courses, videos, and exams, ensuring alignment with product capabilities and learner needs.

Qualifications

• Bachelor's degree in accounting, tax, finance, business, education, or a related field is required.
• At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training; international tax compliance is a plus.
• Ability to design and facilitate hands‑on learning activities that drive adoption.
• Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• A customer‑centric mindset focused on measurable training impact.
• Ability to build alignment across a complex, matrixed organization.
• Strong collaboration skills and the ability to work independently.
• Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
• Willingness to travel for on‑site training as needed.

Responsibilities

• Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Income Tax International and expanding to related solutions as business and customer needs evolve.
• Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.
• Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.
• Review and synthesize input to co-create training that is effective and supports product usage.
• Stay current on tax technology, compliance practices, and market trends to keep content accurate and relevant.
• Update training assets across formats to reflect product enhancements or for accuracy and clarity.
• Analyze learner feedback and training metrics to improve programs and close curriculum gaps.
• Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio.
• Use Thomson Reuters generative AI tools to accelerate work and adopt AI best practices.
• Record time and engagement details for accurate billing and utilization reporting; submit time and expense reports promptly.
• Support training operations with timely attendance reports and other operational tasks as needed.
• Work in-office at least three days per week as part of a hybrid schedule.

Skills

Hands-on learning

Communication skills

Collaboration

Adaptability to change

Generative AI

Travel readiness

Education

Bachelor's degree in accounting, tax, finance, business, education, or related field

Tools

Generative AI tools

Job description

Thomson Reuters in the United States seeks a Technical Trainer to deliver expert training on ONESOURCE Income Tax International, expanding to related solutions such as ONESOURCE Workpapers, to boost customer success and learning outcomes.

You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive program across instructor-led workshops, on-demand courses, videos, and exams, ensuring alignment with product capabilities and learner needs.