Direct Tax Tech Trainer - AI-Driven Training Specialist

TRSS; Eagan (MN); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flex My Way

Work-from-anywhere up to 8 weeks/year

Mental Health Days off

Headspace app access

Tuition Reimbursement

401k with company match

Job summary

Thomson Reuters seeks a Technical Trainer to deliver expert training on ONESOURCE Tax Provision and related Direct Tax solutions. You will collaborate with Curriculum Designers and Professionals to create engaging, high-quality content across workshops, eLearning, and exams, aligned with product updates.

The role emphasizes hands-on sessions, global delivery, and a hybrid schedule with on-site visits as needed. Travel may be required to support customer success and innovation in tax technology.

Qualifications

• Bachelor's degree in accounting, tax, finance, business, education, or related field.
• 4+ years in Direct Tax, tax technology, tax compliance, or customer-facing product training.
• Ability to design and facilitate hands-on learning that drives adoption.
• Agility to manage technical issues, varying learner levels, and product changes while maintaining a positive learning experience.
• Excellent written and verbal communication; ability to explain complex concepts clearly.
• Customer-centric mindset focused on measurable training impact.
• Ability to align across a complex, matrixed organization.
• Strong collaboration skills and ability to work independently.
• Strong technical skills with generative AI and adaptability to evolving AI in tax tech.
• Willingness to travel for on-site training as needed.

Responsibilities

• Lead product training focused on Direct Tax Compliance and ONESOURCE solutions.
• Deliver virtual multi-client workshops and on-site training when needed.
• Partner with Curriculum Designers, Implementers, and SMEs to identify needs and delivery methods.
• Co-create training content that is accurate and effective across formats.
• Stay current on tax technology trends to keep content relevant.
• Update training assets with product releases for accuracy and clarity.
• Analyze learner feedback and metrics to improve programs.
• Build product expertise across Direct Tax Compliance portfolio.
• Use AI tools to accelerate work and improve deliverables.
• Record time and engagement for billing and utilization reporting.
• Support training operations with attendance reports and tasks as needed.
• Work in-office at least three days per week on a hybrid schedule.

Skills

Bachelor's degree

Direct Tax

Tax technology

Product training

Hands-on learning

Communication skills

Customer focus

Collaboration

AI familiarity

Travel willingness

Education

Bachelor's degree in accounting/related

Tools

Generative AI

Job description

Thomson Reuters seeks a Technical Trainer to deliver expert training on ONESOURCE Tax Provision and related Direct Tax solutions. You will collaborate with Curriculum Designers and Professionals to create engaging, high-quality content across workshops, eLearning, and exams, aligned with product updates.

The role emphasizes hands-on sessions, global delivery, and a hybrid schedule with on-site visits as needed. Travel may be required to support customer success and innovation in tax technology.