Technical Trainer

Thomson Reuters; Frisco (TX); Hybrid; USD 74,200 - 137,800; Full time

Benefits offered by this job

Flexible vacation

Mental health days

401k with company match

Tuition reimbursement

Job summary

Thomson Reuters is looking for a Technical Trainer based in Frisco, Texas, to lead training on Indirect Tax Determination and Compliance. This role involves delivering virtual and onsite training sessions, maintaining high-quality training content, and collaborating with cross-functional teams to enhance customer experiences.

The ideal candidate holds a bachelor’s degree and has at least two years of relevant training experience. We offer a flexible work-life balance, comprehensive benefits, and a competitive salary package ranging from $74,200 to $137,800.

Qualifications

• At least two years of experience in indirect tax or customer-facing product training.
• Experience delivering live and virtual training for groups of 10 to 50+ participants.
• Ability to design and facilitate hands-on learning activities.

Responsibilities

• Lead product training focused on Indirect Tax Determination and Compliance.
• Deliver workshops and training sessions; provide onsite training as needed.
• Update and maintain training content across multiple formats.

Skills

Indirect Tax Knowledge

Customer Training Experience

Communication Skills

Agility in Problem Solving

Technical Skills with AI

Education

Bachelor's degree in accounting, tax, finance, business, or education

Tools

Indirect Tax Compliance platforms

Generative AI tools

Job description

Overview

Thomson Reuters' ONE PS Training Team is seeking an energetic Technical Trainer to join our dynamic global team. In this role, you will deliver expert training to customers and partners, helping them make the most of Indirect Tax Determination and Indirect Tax Compliance solutions. Your work will directly support customer success and contribute to innovative, high-impact learning experiences. You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes.

You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes.

If you are a self-starter who thrives in fast-paced environments, quickly learns new concepts, and brings enthusiasm to every challenge, this role offers the opportunity to elevate customer experiences and deliver meaningful value through innovative Indirect Tax technology solutions.

About the Role

• Lead product training focused on Indirect Tax Determination and Indirect Tax Compliance, expanding to related solutions as business and customer needs evolve.

• Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.

• Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.

• Review and synthesize input from colleagues and external experts to co-create training that supports business transformation.

• Provide deep Indirect Tax Determination and Indirect Tax Compliance expertise to customers and partners.

• Stay current on indirect tax technology, compliance practices, and market trends to keep content accurate and relevant.

• Update training assets for product releases across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits.

• Maintain instructor and participant guides for accuracy, clarity, and accessibility.

• Analyze learner feedback and training metrics to improve programs and close curriculum gaps.

• Build and maintain expertise across Indirect Tax Determination, Indirect Tax Compliance, and the broader indirect tax portfolio.

• Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.

• Record time and engagement details for accurate billing and utilization reporting; submit expense reports promptly.

• Support training operations with timely attendance reports and other operational tasks as needed.

• Work in-office at least three days per week as part of a hybrid schedule.

About You

You're a fit for this Technical Trainer role if you have:

• A bachelor's degree in accounting, tax, finance, business, education, or a related field.

• At least two years of experience in indirect tax, tax technology, tax compliance, or customer-facing product training.

• Experience with indirect tax technology or compliance platforms, including Indirect Tax Determination and Indirect Tax Compliance solutions.

• Experience delivering live and virtual training for groups of approximately 10 to 50+ participants.

• Ability to design and facilitate hands-on learning activities that drive adoption.

• Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.

• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.

• A customer-centric mindset focused on measurable training impact.

• Ability to build alignment across a complex, matrixed organization.

• Experience leading cross-functional projects and delivering results on time.

• Strong collaboration skills and the ability to work independently.

• Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.

• Willingness to travel for onsite training as needed.

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.

• Industry Competitive Benefits: We offer comprehensive benefit plans including flexible vacation, mental health days, retirement savings, tuition reimbursement, and wellbeing resources.

• Culture: Globally recognized for inclusion, flexibility, work-life balance, and our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Two paid volunteer days off annually and opportunities to engage in ESG initiatives.

• Making a Real-World Impact: We help customers pursue justice, truth, and transparency and support responsible information delivery globally.

In the United States, Thompson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes health, dental, vision, disability, and life insurance programs, along with a 401k plan with company match and paid time off. This posting may include other market-competitive benefits and the base pay range for eligible US locations is $74,200 USD - $137,800 USD. Base pay is based on knowledge, skills, experience, and internal equity. This role may be eligible for an annual bonus based on performance. This job posting will close 07/31/2026.

About Us

Thomson Reuters informs the way forward by bringing together trusted content and technology for decision-making across legal, tax, accounting, compliance, government, and media. We are powered by 26,000 employees in 70+ countries, committed to objectivity, accuracy, fairness, and transparency. Thomson Reuters is an Equal Employment Opportunity Employer and provides reasonable accommodations as required by law. Learn more on how to protect yourself from fraudulent postings and additional information at thomsonreuters.com.