Hybrid Technical Support Specialist - Rent Manager Expert

London Computer Systems; Cincinnati (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits including health, dental, and vision

401(k) with company match

Paid time off and holidays

Fun, collaborative culture

Job summary

A software solutions company in Cincinnati is seeking a Technical Support Specialist to join their Product Support team. This role involves becoming an expert in their Rent Manager software, troubleshooting issues, and guiding customers through challenges. Ideal candidates will have experience in technical support, strong problem-solving skills, and familiarity with tools like ticketing systems. The company offers a hybrid work model, competitive benefits, and a collaborative culture. Candidates in the Greater Cincinnati area are encouraged to apply.

Qualifications

• Previous experience in technical support or customer service role.
• Strong problem-solving and troubleshooting skills.
• Familiarity with ticketing systems and remote support.

Responsibilities

• Become an expert in Rent Manager and its applications.
• Troubleshoot software issues via phone, email, and remote sessions.
• Document and track issues using ticketing software.

Skills

Problem-solving

Troubleshooting

Communication skills

Experience in technical support

Education

Degree in IT/Computer Science

Tools

Ticketing systems

Remote support tools

Windows

Office 365

Job description

A software solutions company in Cincinnati is seeking a Technical Support Specialist to join their Product Support team. This role involves becoming an expert in their Rent Manager software, troubleshooting issues, and guiding customers through challenges. Ideal candidates will have experience in technical support, strong problem-solving skills, and familiarity with tools like ticketing systems. The company offers a hybrid work model, competitive benefits, and a collaborative culture. Candidates in the Greater Cincinnati area are encouraged to apply.