Product Support Specialist – Tech Help & Training

London Computer Systems; Cincinnati (OH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid parental leave

On-site fitness center

Hybrid work schedule

Job summary

London Computer Systems in Cincinnati, OH is seeking a Product Support Specialist to provide front-line support for Rent Manager, our property management software. You’ll troubleshoot issues by phone, guide users through workflows, and participate in a formal training program to build product expertise.

The role offers a structured learning path, a standard 10am–7pm schedule with potential shift changes, and a benefits package.

Qualifications

• High school diploma or equivalent required.
• Customer-focused mindset with strong communication skills.
• Ability to learn software concepts and explain them clearly.

Responsibilities

• Troubleshoot product functionality and workflows for customers.
• Answer questions and guide users through Rent Manager software.
• Take ownership of cases and follow through to resolution.

Skills

Strong customer service

Clear verbal communication

Problem solving

Independent work

Attention to detail

Multitasking

On-call availability

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

CRM systems

Ticketing systems

SaaS support tools

Job description

London Computer Systems in Cincinnati, OH is seeking a Product Support Specialist to provide front-line support for Rent Manager, our property management software. You’ll troubleshoot issues by phone, guide users through workflows, and participate in a formal training program to build product expertise.

The role offers a structured learning path, a standard 10am–7pm schedule with potential shift changes, and a benefits package.