Technical Support Specialist

London Computer Systems; Cincinnati (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits including health, dental, and vision

401(k) with company match

Paid time off and holidays

Fun, collaborative culture

Job summary

A software solutions company in Cincinnati is seeking a Technical Support Specialist to join their Product Support team. This role involves becoming an expert in their Rent Manager software, troubleshooting issues, and guiding customers through challenges. Ideal candidates will have experience in technical support, strong problem-solving skills, and familiarity with tools like ticketing systems. The company offers a hybrid work model, competitive benefits, and a collaborative culture. Candidates in the Greater Cincinnati area are encouraged to apply.

Qualifications

• Previous experience in technical support or customer service role.
• Strong problem-solving and troubleshooting skills.
• Familiarity with ticketing systems and remote support.

Responsibilities

• Become an expert in Rent Manager and its applications.
• Troubleshoot software issues via phone, email, and remote sessions.
• Document and track issues using ticketing software.

Skills

Problem-solving

Troubleshooting

Communication skills

Experience in technical support

Education

Degree in IT/Computer Science

Tools

Ticketing systems

Remote support tools

Windows

Office 365

Job description

We’re looking for a Technical Support Specialist to join our Product Support team at London Computer Systems. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call.

Are you a go‑to problem‑solver when it comes to tech questions? If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You’ll Do

• Become an expert in Rent Manager and its related applications.
• Troubleshoot software and technical issues via phone, email, and remote sessions.
• Guide users with clear communication and best practices.
• Document and track issues using ticketing software.
• Collaborate with internal teams to improve processes and customer satisfaction.

What You Bring

• Previous experience in technical support, help desk, or customer‑facing service role.
• Strong problem‑solving, troubleshooting, and communication skills.
• Familiarity with tools like ticketing systems, remote support, or softphones.
• Working knowledge of Windows, Office 365, and basic networking (WAN/LAN).
• Accountability and adaptability in a fast‑paced environment.

Ideal Candidates

• IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
• Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
• Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Why Work at LCS

• Hybrid flexibility: 50% in‑office, 50% remote.
• Comprehensive training to set you up for success from day one.
• Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards.
• Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more.
• Modern office campus: fitness center and nature trail.

About LCS: London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.

Candidates who are currently students and will graduate by May 2026 are encouraged to apply.

LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate.

Job Type: Full‑time
Expected hours: 40 per week
Schedule: 8‑hour shift, Day shift, Monday to Friday, 10 am – 7 pm
Work Location: Hybrid remote, 9140 Waterstone Boulevard, Cincinnati, OH 42549