Hybrid Technical Support Specialist - Rent Manager
London Computer Systems
14 days+
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Benefits offered by this job
Job summary
A dynamic software solutions company in Cincinnati is seeking a Technical Support Specialist to join their Product Support team. This role involves troubleshooting technical issues with the Rent Manager software and assisting customers effectively. Ideal candidates have strong problem-solving skills and previous experience in tech support. The company offers hybrid work options, extensive training, and competitive benefits including health insurance and paid time off. A collaborative workplace culture is emphasized.
Qualifications
- Previous experience in technical support or customer-facing service role.
- Strong problem-solving, troubleshooting, and communication skills are essential.
- Familiarity with ticketing systems and remote support tools is beneficial.
Responsibilities
- Become an expert in Rent Manager and its related applications.
- Troubleshoot software and technical issues via phone, email, and remote sessions.
- Document and track issues using ticketing software.
Skills
Problem-solving
Troubleshooting
Communication skills
Familiarity with ticketing systems
Basic networking (WAN/LAN)
Education
IT/Computer Science degree
Programming experience
Tools
Ticketing software
Remote support tools
Windows
Office 365
Job description
A dynamic software solutions company in Cincinnati is seeking a Technical Support Specialist to join their Product Support team. This role involves troubleshooting technical issues with the Rent Manager software and assisting customers effectively. Ideal candidates have strong problem-solving skills and previous experience in tech support. The company offers hybrid work options, extensive training, and competitive benefits including health insurance and paid time off. A collaborative workplace culture is emphasized.
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