Product Support Specialist: Customer-First Tech Help

LCS - London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid parental leave

On-site fitness center

Job summary

London Computer Systems (LCS) in Cincinnati, OH, is seeking a Product Support Specialist to provide front-line support for Rent Manager. You will troubleshoot issues, answer product questions, and guide users through software workflows, with a structured training program to build product expertise.

The role features a 10 a.m.–7 p.m. schedule with potential for earlier shifts, and offers a clear path to growth through certifications and a skills-based progression model.

Qualifications

• High school diploma or equivalent required.
• Strong customer service mindset and desire to help others.
• Clear verbal communication skills and the ability to explain software concepts in an approachable way.
• Strong problem-solving skills and the ability to learn new information quickly.
• Ability to work with software systems and technical concepts.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities while maintaining quality and professionalism.
• Reliable attendance, punctuality, personal accountability, and a strong work ethic.
• Ability to work independently while also collaborating with teammates and escalation resources.
• Availability to be on-call during evenings or weekends as assigned.

Responsibilities

• Troubleshoot customer questions related to product functionality, accounting workflows, printing, installation, and general how-to guidance.
• Support customers using Rent Manager by answering questions and resolving software-related issues.
• Provide clear, professional instruction to help customers understand and use the software effectively.
• Take ownership of assigned support cases and follow through until they are resolved.
• Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
• Document customer interactions accurately in the ticket-tracking system.
• Participate in ongoing training and certification programs to expand your product knowledge.
• Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

Skills

Customer service

Verbal communication

Problem solving

Learning agility

Education

High school diploma or equivalent

Associate or Bachelor’s degree (IT, business, accounting)

Tools

CRM software

Ticketing systems

Job description

London Computer Systems (LCS) in Cincinnati, OH, is seeking a Product Support Specialist to provide front-line support for Rent Manager. You will troubleshoot issues, answer product questions, and guide users through software workflows, with a structured training program to build product expertise.

The role features a 10 a.m.–7 p.m. schedule with potential for earlier shifts, and offers a clear path to growth through certifications and a skills-based progression model.