Windows Desktop Support Technician | Deployments & ITSM Expert

Cypress HCM; Fairfield (OH); On-site; USD 46,000 - 54,000; Full time

Job summary

Cypress HCM is seeking a skilled Desktop Support Contractor for their team in Fairfield, Ohio. The role focuses on incident management, service request fulfillment, and hands-on support for hardware and software issues.

The ideal candidate will possess at least 3 years of desktop support experience, with strong skills in Windows systems and ITSM ticketing. This position involves configuring computers for new hires and maintaining documentation across the support process. Competitive pay is offered at $23-26/hr based on experience.

Qualifications

• 3+ years of experience in a desktop support role.
• Hands-on experience with Windows endpoint deployment.
• Proficiency in Windows 10/11 administration and configuration.

Responsibilities

• Provide hands-on deskside support for hardware, software, and peripheral issues.
• Manage and resolve incidents through BMC Helix.
• Configure and deploy Windows workstations for new hires.

Skills

Windows endpoint deployment

Troubleshooting hardware/software

ITSM ticketing platforms

Microsoft Intune

Education

A+ or equivalent certification

Job description

Cypress HCM is seeking a skilled Desktop Support Contractor for their team in Fairfield, Ohio. The role focuses on incident management, service request fulfillment, and hands-on support for hardware and software issues.

The ideal candidate will possess at least 3 years of desktop support experience, with strong skills in Windows systems and ITSM ticketing. This position involves configuring computers for new hires and maintaining documentation across the support process. Competitive pay is offered at $23-26/hr based on experience.