Hybrid: Technical Support & Growth Specialist

Innovatelab; Rockville (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

InnovateLab, based in Rockville, MD, seeks a Technical Support Specialist with a strong sales/marketing background to lead conversion initiatives and demo-to-signature cycles. The role blends creative marketing with technical support to drive client outcomes.

The position offers a hybrid work arrangement, competitive compensation, and opportunities for meaningful career development. Join a team focused on measurable wins and coachable growth within a fast-paced environment.

Qualifications

• 5+ years of hands-on experience in a sales marketing role.
• Written communication clear enough to survive a forwarded email chain.
• Ability to teach what you know to someone greener.
• Demonstrated integrity to flag your own mistakes first.
• Strong self-motivation and ability to work independently.
• Experience using HubSpot Service Hub for CSAT reporting.

Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers.
• Walk Maryland partners through co-marketing they'll say yes to.
• Carry the demo from screen-share to signature in one sitting.
• Bridge HubSpot Service Hub reporting and the story your CMO needs to hear.
• Build the Work-Life Balance report leadership checks before the MD review.
• Analyze campaign metrics and optimize spend against revenue targets.
• Win back the accounts a previous Technical Support Specialist let slip.
• Turn churned sales marketing logos into win-back targets with a plan.

Skills

Sales & marketing experience

Written communication

Self-directed work

Teach others

Account management

Tools

HubSpot Service Hub

CSAT Reporting

Job description

InnovateLab, based in Rockville, MD, seeks a Technical Support Specialist with a strong sales/marketing background to lead conversion initiatives and demo-to-signature cycles. The role blends creative marketing with technical support to drive client outcomes.

The position offers a hybrid work arrangement, competitive compensation, and opportunities for meaningful career development. Join a team focused on measurable wins and coachable growth within a fast-paced environment.