Hybrid Technical Service Specialist – Cryogenics

Chart Industries, Inc.; New Prague (MN); Hybride; USD 53 000 - 71 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

HSA contributions

FSA – Healthcare and Dependent Care

Disability coverage

Life insurance with option to purchase

Paid parental leave

401k with company match

Résumé du poste

Chart Industries seeks a Technical Service Representative in New Prague, MN to support the Inside Account Rep team, outside sales, and customers with technical help and troubleshooting.

Responsibilities include phone/email communication, logging calls, product troubleshooting, and assisting with technical documentation. Limited travel and potential for hybrid work arrangements are noted.

Qualifications

• Excellent written and verbal communication skills.
• Microsoft Office including: Outlook, Word, and Excel.
• Enterprise One experience.
• Familiar with Chart Products/Services.
• Ability to read and understand blueprints and bill of material.

Responsabilités

• Frequent communication via telephone and e-mail systems.
• Logging phone calls
• Troubleshooting a variety of Chart products
• Customer onsite training-less than 10% expected of travel time
• Assist with technical documentation, including manual updates
• Liaison between engineering and customer service
• Systems application support
• New product development support & product introductions
• Assist with technical safety and information bulletins
• Formalize customer parts orders for Inside Account Rep order entry as needed
• Provide technical support for products presented via www.chartparts.com

Connaissances

Excellent written and verbal comm.

Microsoft Office

Read blueprints and BOM

Customer troubleshooting

Formation

High school diploma

Cryogenics knowledge

Outils

Enterprise One

Chart products/services

Description du poste

Chart Industries seeks a Technical Service Representative in New Prague, MN to support the Inside Account Rep team, outside sales, and customers with technical help and troubleshooting.

Responsibilities include phone/email communication, logging calls, product troubleshooting, and assisting with technical documentation. Limited travel and potential for hybrid work arrangements are noted.