Technical Service Representative

Chart Industries, Inc.; New Prague (MN); Hybrid; USD 53,000 - 71,000; Full time

Job summary

Chart Industries, Inc. is seeking a Technical Service Representative in New Prague, MN to support Inside Account Rep team, outside sales and customers with technical help and troubleshooting.

Role includes occasional customer onsite training and collaboration with engineering, with potential for hybrid work in New Prague, MN. The position emphasizes strong communication, blueprints/BOM reading, and familiarity with Chart products.

Qualifications

• Excellent written and verbal communication for internal and external customers.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with EnterpriseOne and familiarity with Chart Products/Services.

Responsibilities

• Provide technical help and troubleshooting for Chart products.
• Log and manage customer inquiries via phone and email.
• Support engineering and customer service liaison activities.

Skills

Excellent written and verbal comms

Microsoft Office (Outlook, Word, Excel

EnterpriseOne experience

Familiar with Chart products/services

Blueprints & BOM reading

Strong customer communication

Education

High school diploma

Cryogenics knowledge

Tools

Microsoft Office

EnterpriseOne

Job description

Ensuring Chart’s Success…

We are seeking a Technical Service Representative for our New Prague, MN location to support the Inside Account Rep team, outside sales personnel and customers with technical help, troubleshooting and inquiries relating to the operation of Chart’s Distribution and Storage Division products. We are looking to add a dedicated individual that is committed to serving our internal and external customers from our New Prague, MN, potential for hybrid work arrangements as well.

What Will You Do?

• Frequent communication via telephone and e-mail systems.
• Logging phone calls
• Troubleshooting a variety of Chart products
• Customer onsite training-less than 10% expected of travel time
• Assist with technical documentation, including manual updates
• Liaison between engineering and customer service
• Systems application support
• New product development support & product introductions
• Assist with technical safety and information bulletins
• Formalize customer parts orders for Inside Account Rep order entry as needed
• Provide technical support for products presented via www.chartparts.com

Your Experience Should Be...

• Excellent written and verbal communication skills
• Microsoft Office including: Outlook, Word, and Excel
• Enterprise One experience
• Familiar with Chart Products/Services
• Ability to read and understand blueprints and bill of material
• Strong communication skills – ability to walk customers though technical issues

Your Education Should Be...

• High school diploma
• Working knowledge of cryogenics

Your Physical Work Environment Will Require…

Sitting, standing, stooping, bending, other related tasks in an office setting. Must be able to do occasional lifting of up to 35 lbs. as regular daily activities necessitate

Limited travel expectation

Pay Range & Compensation

The salary range for this position is $53,400–$71,300, based on a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, skills, and successful completion of the interview process.

Our Benefits Package...

• Medical, dental and vision insurance
• Employer contributions to an HSA account
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• Company-paid short-term and long-term disability coverage
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
• Up to two weeks of paid parental leave
• 401k retirement savings plan including a company match