Technical Service Representative

Chart Industries; New Prague (MN); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA contributions

Disability insurance

Life insurance

Parental leave

401k match

Job summary

Chart Industries, Inc. is seeking a Technical Service Representative in New Prague, MN to support the Inside Account Rep team, outside sales personnel and customers with technical help, troubleshooting and inquiries relating to the operation of Chart’s Distribution and Storage Division products.

The role favors a dedicated individual committed to serving internal and external customers from New Prague, MN with potential for hybrid work arrangements.

Qualifications

• High school diploma required.
• Working knowledge of cryogenics.
• Limited travel expected.

Responsibilities

• Communicate with customers by phone and email.
• Troubleshoot Chart products and provide technical support.
• Prepare and update technical documentation and manuals.
• Coordinate with engineering and customer service teams.
• Provide systems application support and assist with safety bulletins.
• Process customer parts orders for Inside Account Rep.

Skills

Troubleshooting

Customer communication

MS Office

Blueprint reading

Cryogenics

Education

High school diploma

Job description

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Location: New Prague, MN, United States, 56071

We are seeking a Technical Service Representative for our New Prague, MN location to support the Inside Account Rep team, outside sales personnel and customers with technical help, troubleshooting and inquiries relating to the operation of Chart’s Distribution and Storage Division products. We are looking to add a dedicated individual that is committed to serving our internal and external customers from our New Prague, MN, potential for hybrid work arrangements as well.

What Will You Do?

• Frequent communication via telephone and e-mail systems.
• Troubleshooting a variety of Chart products
• Customer onsite training-less than 10% expected of travel time
• Assist with technical documentation, including manual updates
• Liaison between engineering and customer service
• Systems application support
• Assist with technical safety and information bulletins
• Formalize customer parts orders for Inside Account Rep order entry as needed
• 
  Excellent written and verbal communication skills
• Microsoft Office including: Outlook, Word, and Excel
• Familiar with Chart Products/Services
• Ability to read and understand blueprints and bill of material
• Strong communication skills – ability to walk customers though technical issues

Your Education Should Be...

• High school diploma
• Working knowledge of cryogenics

Your Physical Work Environment Will Require…

Sitting, standing, stooping, bending, other related tasks in an office setting. Must be able to do occasional lifting of up to 35 lbs. as regular daily activities necessitate

Limited travel expectation

Pay Range & Compensation

The salary range for this position is $53,400–$71,300, based on a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, skills, and successful completion of the interview process.

Our Benefits Package...

Medical, dental and vision insurance

Employer contributions to an HSA account

Health Care and Dependent Care Flexible Spending Accounts (FSA)

Company-paid short-term and long-term disability coverage

Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

Up to two weeks of paid parental leave

401k retirement savings plan including a company match

Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.