Hybrid Customer Support Agent | Tech Help & VIP Outreach

GamblingCareers.com; Holt (MI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to join a top-tier team. You will handle inquiries about accounts, troubleshoot device issues, and assist players to ensure a seamless gaming experience.

The role requires strong communication skills, 0–2 years in a call center, and the ability to work a hybrid schedule with reliable internet. Travel to the office for 50% of shifts and camera readiness are expected.

Qualifications

• Minimum 0–2 years in inbound/support call center roles.
• High school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills are required.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Maintain customer confidentiality and adhere to protocols.

Skills

Customer service

Communication

Troubleshooting

Typing speed 90 wpm

Camera-ready

Independent work

Hybrid schedule

Education

High school diploma or equivalent

Some college

Tools

Windows Office

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to join a top-tier team. You will handle inquiries about accounts, troubleshoot device issues, and assist players to ensure a seamless gaming experience.

The role requires strong communication skills, 0–2 years in a call center, and the ability to work a hybrid schedule with reliable internet. Travel to the office for 50% of shifts and camera readiness are expected.