Client Systems Support Specialist

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transportation benefits

Time Off/PTO

Job summary

TEKsystems is seeking a Client Systems Support Specialist in a hybrid role based in Somerset, NJ. The position supports customers with software, hardware, and connectivity issues and combines remote and onsite work.

The contract runs for 3 months with potential extension. Ideal candidates have 3+ years in help desk or technical support, strong customer service, and can troubleshoot across software, devices, and connectivity products, while using a ticketing system to track issues.

Qualifications

• 3+ years of help desk, technical support, or technical customer service experience.
• Experience troubleshooting software and hardware issues
• Proficiency with Microsoft Office applications

Responsibilities

• Provide technical support to customers and internal teams for software applications and related products
• Troubleshoot software, hardware, Bluetooth connectivity, and mobile device issues
• Assist customers with connectivity products and third-party device compatibility
• Research and test third-party devices for product compatibility
• Respond to customer inquiries via phone and email
• Document, track, and resolve issues using a ticketing system
• Escalate complex technical issues as needed
• Communicate outages, technical issues, and recommended solutions to customers
• Gather customer feedback and identify opportunities for continuous improvement

Skills

Help desk experience

Customer service

Communication skills

Troubleshooting

Education

Technical degree or IT certification

Tools

Microsoft Office

Job description

Client Systems Support Specialist (Hybrid)

Join a team that helps customers stay connected and productive by providing technical support for software, hardware, and connectivity solutions. This is a great opportunity for experienced help desk professionals or entry-level candidates with a technical degree or certification looking to grow their IT support career.

Hybrid - Somerset, NJ

Schedule

• Monday, Wednesday, Friday: Remote
• Tuesday, Thursday: Onsite in Somerset, NJ

Contract Length

• 3-month contract with potential for extension

Key Responsibilities

• Provide technical support to customers and internal teams for software applications and related products
• Troubleshoot software, hardware, Bluetooth connectivity, and mobile device issues
• Assist customers with connectivity products and third-party device compatibility
• Research and test third-party devices for product compatibility
• Respond to customer inquiries via phone and email
• Document, track, and resolve issues using a ticketing system
• Escalate complex technical issues as needed
• Communicate outages, technical issues, and recommended solutions to customers
• Gather customer feedback and identify opportunities for continuous improvement

Qualifications

Required

• Strong customer service and communication skills
• 3+ years of help desk, technical support, or technical customer service experience
• Experience troubleshooting software and hardware issues
• Proficiency with Microsoft Office applications

Preferred

• Experience supporting Bluetooth devices, mobile devices, or connectivity products
• Familiarity with ticketing systems and incident management processes

Entry-Level Candidates Welcome

• Candidates with a technical degree, IT certification, or related training are encouraged to apply

Ideal Candidate

• Strong troubleshooting and problem-solving skills
• Comfortable working in a fast-paced support environment
• Able to manage multiple priorities while delivering excellent customer service
• Passionate about technology and helping users resolve technical issues
• Able to work independently while collaborating effectively in a hybrid team environment

Join a collaborative team where you'll gain hands-on technical support experience, develop your IT skills, and make a direct impact on the customer experience in a flexible hybrid work environment.

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on Sep 25, 2026.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.