Technical Support Analyst II

Rheem; Randleman (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Rheem is seeking a Technical Support Analyst I to provide product support for service parts across designated division/product lines, ensuring parts are ready for customer service needs. The role collaborates with product management, engineering and customer service at the business unit and interfaces with production, sales and customers at Rheem North America.

The position follows a hybrid work arrangement with in-office Monday through Thursday and remote on Fridays at Fort Smith, AR;

Qualifications

• Provide product support for designated Division/Product Lines.
• Collaborate with product management, engineering and customer service at the business unit.

Responsibilities

• Provide product support for all service parts for designated Division/Product Lines.
• Work closely with production, sales and customers at the business unit.

Job description

The Technical Support Analyst II is responsible for providing product support for all service parts for designated Division/Product Lines, to assure all parts are setup for our customer's service needs across all product platforms. This role will work closely with product management, engineering and customer service at the business unit, and interface with production, sales and customers at the business unit.

This position will support Rheem North America, and can be located in either Fort Smith, AR Indianapolis, IN, Randleman, NC or Atlanta (Roswell), GA. This role follows our hybrid work arrangement, with team members working in the office Monday through Thursday and remotely on Fridays.