Hybrid System Support Analyst (Windows)

Socket.dev

Washington (District of Columbia)

On-site

USD 56,000 - 106,000

Full time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible telework options

Professional development

Health plan options

401K matching

Job summary

Dev Technology Group is seeking a System Support Analyst to support a government system, focusing on Windows 11, client-side application support, and collaboration within an agile team in a hybrid DC area.

The role requires an Associate's degree and 2+ years of system support experience, strong problem-solving skills, and solid knowledge of Windows OS, Active Directory, and networking. Remote-friendly environment and ongoing learning are emphasized.

Qualifications

Associate's degree and at least 2 years of work experience providing system support.
Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution.
Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues.
General understanding of registry settings and group policies.
Basic understanding of Active Directory and Networking concepts.
Excellent written and verbal communication skills.
Strong interpersonal skills with the ability to practice diplomacy and professionalism.
Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment.
Experience working in an Agile Scrum environment, using Jira or a similar tool.
Ability to collaborate with team members to meet or exceed client needs and expectations.
Aptitude for picking up technology quickly with a desire to progress.
Comfortable working in a remote environment.
Detail-oriented and capable of producing a high level of accuracy.

Responsibilities

Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
Identify and document resolutions for future reference in similar situations.
Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
Rotate with team members on Tier II support, assisting users with system issues and questions.
Learn new technical skills as needed to support the program.