Hybrid System Support Analyst (Windows) – Agile, Gov Tech

Dev Technology Group

Washington (District of Columbia)

Hybrid

USD 56,000 - 106,000

Full time

4 days ago

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Job summary

Dev Technology Group is seeking a System Support Analyst to support a government system, with a focus on Windows 11 OS, remote work flexibility, and Agile practices. The role emphasizes problem solving, incident management, and strong communication in a government-focused environment.

The position requires an Associate's degree with at least 2 years of experience, familiarity with Windows OS, Active Directory, networking concepts, and the ability to work in a hybrid DC metro area setting.

Qualifications

Associate's degree and at least 2 years of work experience providing system support.
Comprehensive understanding of Windows OS and desktop hardware troubleshooting.
General understanding of registry settings and group policies; Active Directory and Networking concepts.

Responsibilities

Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
Identify and document resolutions for future reference in similar situations.
Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
Rotate with team members on Tier II support, assisting users with system issues and questions.