Hybrid Student Services Specialist – Silicon Valley Campus

University of California - Santa Cruz; Mountain View (CA); Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Hybrid work schedule

Full benefits

Professional development

Job summary

UC Santa Cruz Extension Silicon Valley in Santa Clara, CA is seeking a Student Services Representative. The role delivers excellent customer service to students and instructors, handles enrollment and records, and collaborates with multiple departments to ensure data accuracy.

The position supports enrollment tasks and works in a hybrid environment, with a strong focus on student success and international programs.

Qualifications

• High school diploma or equivalent experience.
• Strong interpersonal skills enabling effective work with students, staff and instructors.
• Excellent customer service with attention to promptness and solutions.
• Proficiency with Google Suite, MS Office and campus systems.

Responsibilities

• Provide information and assistance to prospective and current students.
• Enter data into student information systems and maintain accuracy.
• Process transcripts, grade reports and enrollment verifications.
• Coordinate enrollment, refunds and other records with multiple departments.
• Support onboarding and advising activities for Extension programs.

Skills

Interpersonal skills

Customer service

Problem solving

Computer proficiency

Education

High school diploma or equivalent experience

Tools

Student Information Systems

Google Suite

MS Office

Job description

UC Santa Cruz Extension Silicon Valley in Santa Clara, CA is seeking a Student Services Representative. The role delivers excellent customer service to students and instructors, handles enrollment and records, and collaborates with multiple departments to ensure data accuracy.

The position supports enrollment tasks and works in a hybrid environment, with a strong focus on student success and international programs.