Hybrid Enrollment & Student Services Specialist

University of California, Santa Cruz; California; Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

UC Retirement Plans

Life Insurance / Legal Insurance

Job summary

UC Santa Cruz Silicon Valley Extension in Santa Clara, CA is seeking a Student Services Representative to provide high-level customer service to students, instructors and staff. You will handle enrollment tasks, manage records, process transcripts and verifications, and work with databases to ensure data integrity.

The role supports various Extension programs, with a hybrid schedule (full-time). You will interact with learners across Open Campus and international programs, delivering timely

Qualifications

• High school diploma or equivalent; demonstrates ability to provide excellent customer service.
• Strong data entry, record-keeping and organizational skills.
• Proficient user of Google Suite and MS Office with attention to detail.

Responsibilities

• Serve as the first point of contact for prospective and current students, providing information and assistance on Extension programs.
• Enter data into enterprise systems and maintain accuracy of information for assigned department.
• Provide administrative support for students; maintain student records; process transcripts, grades, and enrollment verifications.
• Process daily drops, refunds, and account for credits and refunds to correct accounts; balance weekly reports.
• Collaborate with Supervisor and Registrar; assist with enrollment contracts and related documentation.

Skills

Customer service

Data entry

Record maintenance

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Google Suite

MS Office

Job description

UC Santa Cruz Silicon Valley Extension in Santa Clara, CA is seeking a Student Services Representative to provide high-level customer service to students, instructors and staff. You will handle enrollment tasks, manage records, process transcripts and verifications, and work with databases to ensure data integrity.

The role supports various Extension programs, with a hybrid schedule (full-time). You will interact with learners across Open Campus and international programs, delivering timely