Student Services Specialist - Silicon Valley Campus

University of California - Santa Cruz; Santa Clara (CA); Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

UC Retirement Plans

Life Insurance

Paid Holidays

Job summary

UC Santa Cruz Extension is seeking an upbeat, detail-oriented Student Services Administrator to provide exceptional administrative support for enrollment, records, and graduations. You will handle data entry, transcript processing, invoicing, and customer service for diverse learners in a hybrid work environment.

Responsibilities include coordinating with the Registrar and various departments, maintaining FERPA-compliant records, and guiding students through program options while ensuring smooth

Qualifications

• High school diploma or equivalent plus relevant admin experience.
• Excellent customer service with ability to handle deadlines.
• Strong communication, organizational and problem-solving skills.
• Proficiency with Google Suite, MS Office, and data entry.
• Ability to work in a hybrid schedule and to support multiple programs.

Responsibilities

• Provide administrative support for students, maintain records, and process enrollment and transcripts.
• Assist with enrollment processing, payments, and refunds, including special contracts.
• Serve as a department liaison, coordinating with Registrar and other offices.
• Maintain accuracy of information in databases and ensure FERPA compliance.
• Communicate policies and program options to prospective and current students.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Communication skills

Teamwork

Education

High school diploma or equivalent experience

Four-year degree or equivalent combination of experience/training

Tools

Google Suite

MS Office

Job description

UC Santa Cruz Extension is seeking an upbeat, detail-oriented Student Services Administrator to provide exceptional administrative support for enrollment, records, and graduations. You will handle data entry, transcript processing, invoicing, and customer service for diverse learners in a hybrid work environment.

Responsibilities include coordinating with the Registrar and various departments, maintaining FERPA-compliant records, and guiding students through program options while ensuring smooth