Enrollment Success Specialist

SJVC San Joaquin Valley College, Inc.; Sacramento (CA); Presencial; USD 34.000 - 40.000; Jornada completa

Descripción de la vacante

SJVC San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate in California to ensure prospective and enrolled students receive timely, accurate information and outstanding customer service.

The role focuses on interviewing prospective students, delivering clear program details, and guiding applicants through the enrollment process. You will collaborate with the Student Finance team, maintain notes in the student information system, and balance outreach with follow-up to

Formación

• High-volume, fast-paced customer service experience required.
• Proficiency with Microsoft Office and CRM systems.
• Excellent interpersonal and written communication skills.
• Ability to manage multiple tasks and deadlines.

Responsabilidades

• Schedule and conduct interviews with prospective students.
• Provide complete information on programs, outcomes, and finances.
• Follow up with interviewed and enrolled students through matriculation.
• Maintain accurate information in the Student Information System.
• Collaborate with Student Finance to help students enroll.
• Meet or exceed performance metrics and production goals.

Conocimientos

Customer service

Interpersonal skills

Communication

Time management

Outreach skills

Educación

Bachelor degree preferred

Associate degree required

Herramientas

Microsoft Office Suite

Excel

CRM software

Descripción del empleo

SJVC San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate in California to ensure prospective and enrolled students receive timely, accurate information and outstanding customer service.

The role focuses on interviewing prospective students, delivering clear program details, and guiding applicants through the enrollment process. You will collaborate with the Student Finance team, maintain notes in the student information system, and balance outreach with follow-up to