Hybrid Strategic Sales Ops Manager — AI-Driven Forecasting

Wolters Kluwer; Madison (WI); Hybrid; USD 90,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Sales Operations Manager – Sales Strategy to partner with Regional and Segment Sales leadership. You will enable data-driven decisions to improve sales performance and forecast accuracy using AI-enabled analytics and automation.

The role sits within Global Revenue Operations and requires strong cross-functional collaboration. You will own the sales cadence, lead pipeline reviews, and champion data integrity across CRM tools while working with Finance and VPs to ensure

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations or a related role.

Responsibilities

• Proactively analyze sales performance against targets and KPIs, translating complex data into a clear, commercially focused narrative that equips sales leaders with actionable insights.
• Own and lead the sales operating cadence for supported segments or regions, including forecast meetings, pipeline reviews and team performance reviews.
• Leverage AI-enabled analytics to accelerate forecasting and performance analysis, translating findings into practical recommendations.
• Perform in-depth pipeline reviews to strengthen opportunity health and pipeline quality.
• Conduct deep analysis of sales metrics to uncover performance and productivity trends and identify growth opportunities across new business, renewals, cross-sell and upsell.
• Champion Salesforce/CRM data integrity, process compliance and adoption of dashboards and analytics tools.
• Collaborate with Segment and Regional Sales VPs, Global Sales Operations and Finance to ensure complete delivery of all sales planning components.
• Lead or support cross-functional sales operations initiatives that improve sales effectiveness and adoption of new tools.
• Act as a subject matter expert for forecasting, pipeline management, sales performance measurement and operational best practices.

Skills

Sales operations experience

Forecasting and pipeline management

Data storytelling and insights

Cross-functional collaboration

CRM data integrity

Education

Bachelor’s degree in a relevant field or equivalent experience

Tools

Salesforce

Power BI

Sales analytics platforms

Job description

Wolters Kluwer is seeking a Sales Operations Manager – Sales Strategy to partner with Regional and Segment Sales leadership. You will enable data-driven decisions to improve sales performance and forecast accuracy using AI-enabled analytics and automation.

The role sits within Global Revenue Operations and requires strong cross-functional collaboration. You will own the sales cadence, lead pipeline reviews, and champion data integrity across CRM tools while working with Finance and VPs to ensure