Enterprise Sales Ops Lead — AI-Driven Growth

Socket.dev; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

401k matching

Medical, dental, vision coverage

Parental leave program

Infertility/assisted reproductive care

Employee referrals bonus

Snacks & beverages in the office

Job summary

Outreach is seeking a Senior Sales Operations Manager to lead the Sales Operations function for the Enterprise segment and SDR org. You will partner with leaders across Sales, CX, and Marketing to design territory strategy, forecast approach, and scalable processes.

This AI-first role sits at the center of transforming how we generate pipeline and productivity, reporting to the Director of Sales Operations.

Qualifications

• 7–8+ years of sales operations experience.
• Experience supporting enterprise or global segments, incl. SDR/BDR.
• Launch or scale AI agents or automation tools in GTM context.
• Data-first mindset with ability to challenge leadership with insights.
• Strong problem solving and analytical skills; translate data into insights.

Responsibilities

• Own Enterprise Segment Operations: territory design and strategy.
• Define KPIs; create dashboards; derive health insights and recommendations.
• Analyze Enterprise segment to identify growth opportunities and decisions.
• Lead forecast management; own weekly forecast calls.
• Improve scalable sales processes; drive measurable results.
• Manage upwards; present ideas to executives with confidence.
• Own SDR Operations: process design and workflow optimization.
• Define SDR KPIs and dashboards; provide real-time team health visibility.
• Partner to design AI GTM agents to automate prospecting and sequencing.
• Apply AI across GTM motions; drive adoption with Enablement/RevTech.
• Balance data insights with actionable outcomes; roll up sleeves when needed.
• Build scalable SDR playbooks; ensure SDR-to-AE handoffs are seamless.

Skills

Sales operations

Enterprise experience

AI agent/automation

Data-driven decisions

Forecasting

KPI reporting

Salesforce CRM

Dashboards

Communication

Excel

Education

Bachelor's degree in business/Finance

MBA (plus)

Tools

Salesforce CRM

Excel

LinkedIn Navigator

ZoomInfo

Claude AI

Job description

Outreach is seeking a Senior Sales Operations Manager to lead the Sales Operations function for the Enterprise segment and SDR org. You will partner with leaders across Sales, CX, and Marketing to design territory strategy, forecast approach, and scalable processes.

This AI-first role sits at the center of transforming how we generate pipeline and productivity, reporting to the Director of Sales Operations.