Hybrid: Strategic Customer Success Manager ROI to Enterprise

MARKT-PILOT GmbH; Chicago (IL); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Team events

Flexible working hours

25 paid vacation days

5 days of sick leave

Transit benefits

Divvy bike share subscription

Comprehensive benefits package

5% 401(k) match

3 months paid parental leave

Job summary

MARKT-PILOT GmbH in Chicago is searching for a Customer Success Manager to oversee a portfolio of industrial OEM customers. This role involves driving customer adoption, managing relationships, and ensuring long-term success with our SaaS pricing platform.

Ideal candidates will possess experience in customer-facing roles, a deep understanding of B2B SaaS, and strong data analysis skills. Join us and be a part of our fast-growing team!

Qualifications

• 3+ years in Customer Success or similar roles.
• Experience in B2B SaaS environments.
• Strong understanding of SaaS solutions.

Responsibilities

• Manage a portfolio of 15-20 customers.
• Drive adoption and deliver measurable outcomes.
• Identify churn risks and mitigate them.

Skills

Customer Success

Account Management

B2B SaaS

Data Analysis

Strong Communication

Tools

Salesforce

HubSpot

Job description

MARKT-PILOT GmbH in Chicago is searching for a Customer Success Manager to oversee a portfolio of industrial OEM customers. This role involves driving customer adoption, managing relationships, and ensuring long-term success with our SaaS pricing platform.

Ideal candidates will possess experience in customer-facing roles, a deep understanding of B2B SaaS, and strong data analysis skills. Join us and be a part of our fast-growing team!