Strategic CSM - SaaS Pricing & Revenue Growth

MARKT-PILOT; Chicago (IL); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Transit benefits

Divvy bike share

401(k) match

Parental leave

Paid time off

Sick leave

Comprehensive benefits

Job summary

MARKT-PILOT, a fast-growing SaaS company, seeks a Customer Success Manager in Chicago to manage a portfolio of enterprise and mid-market OEM customers. You will own the full lifecycle post-sale, lead business reviews, and drive adoption to deliver measurable outcomes.

You will collaborate with Sales, Product, and Engineering, while proactively identifying opportunities to increase customer value and revenue. This is a hybrid role with a focus on ownership and impact.

Qualifications

• 3+ years in Customer Success, Account Management, or similar customer-facing roles.
• Strong experience in B2B SaaS environments.
• Experience working with pricing, CPQ, revenue optimization, or data-driven products is highly preferred.

Responsibilities

• Own and manage a portfolio of 15–20 enterprise and mid-market customers, building trust-based relationships across stakeholders including executives.
• Lead regular business reviews and strategic conversations to demonstrate ROI and value realization.
• Identify churn risks and develop mitigation strategies to protect long-term retention.
• Drive upsell and cross-sell opportunities in partnership with Sales to support expansion.
• Develop tailored success plans for each customer and monitor adoption, engagement, and performance using data and analytics.
• Collaborate with Sales, Product, and Engineering to translate customer feedback into actionable insights.
• Maintain accurate account data, forecasts, and customer health metrics; continually improve processes.

Skills

Customer relationship management

B2B SaaS experience

Strategic thinking

Analytical mindset

Tools

Salesforce

HubSpot

CRM analytics

Job description

MARKT-PILOT, a fast-growing SaaS company, seeks a Customer Success Manager in Chicago to manage a portfolio of enterprise and mid-market OEM customers. You will own the full lifecycle post-sale, lead business reviews, and drive adoption to deliver measurable outcomes.

You will collaborate with Sales, Product, and Engineering, while proactively identifying opportunities to increase customer value and revenue. This is a hybrid role with a focus on ownership and impact.