Enterprise Customer Success Manager: ROI & Multi-Site Growth

Paperless Parts; Boston (MA); Hybrid; USD 107,000 - 145,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Unlimited PTO

13+ paid holidays

Wellness stipend

Pre-tax commuter and FSA

401(k) plan

Employee recognition

Job summary

Paperless Parts is hiring a Strategic Customer Success Manager to act as a trusted partner across enterprise customers, guiding lifecycle initiatives to deliver measurable business outcomes. You will nurture executive-to-operator relationships, provide data-driven insights, and advocate for customers while coordinating with Sales, Implementation, Product, and Support.

You will drive portfolio health, multi-site adoption, and ROI-focused value realization, reporting progress during quarterly

Qualifications

• Enterprise-level customer success or technical account management experience with complex B2B accounts.
• Ability to manage portfolio retention, expansion opportunities, and ROI measurement.

Responsibilities

• Own a portfolio of 20–40 enterprise accounts representing up to 15% of ARR.
• Build multi-threaded relationships from C-suite to site-level operators.
• Develop strategic success plans and measure performance for executive stakeholders.
• Program manage multi-site rollouts to ensure consistent software adoption.
• Conduct on-site and virtual business reviews and serve as escalation point.
• Collaborate with Sales, Product, and Implementation to drive renewals and expansion.

Skills

Enterprise Mgmt

ROI & KPI

Stakeholder Mgmt

Program Mgmt

Technical Aptitude

Domain Expertise

Tools

Enterprise software

Job description

Paperless Parts is hiring a Strategic Customer Success Manager to act as a trusted partner across enterprise customers, guiding lifecycle initiatives to deliver measurable business outcomes. You will nurture executive-to-operator relationships, provide data-driven insights, and advocate for customers while coordinating with Sales, Implementation, Product, and Support.

You will drive portfolio health, multi-site adoption, and ROI-focused value realization, reporting progress during quarterly