Enterprise Customer Success Manager – DACH (Hybrid Berlin)

Mentimeter; Berlin (NH); Hybrid; USD 80,000 - 103,000; Full time

Job summary

Mentimeter is seeking a Customer Success Manager to drive adoption of the Enterprise solution across international accounts from Berlin. You will partner with Relationship Managers to ensure customers achieve measurable value, onboarding, adoption and training.

You will collaborate with Product, Marketing and Sales, acting as a strategic advisor and enabling customer success across regions. The role requires German language proficiency, strong relationship skills, and a track record of managing

Qualifications

• 1–3 years leading international projects with customers or as a consultant.
• Strong relationship-building and excellent communication.
• Experience from international work.
• Ability to drive multiple tasks and projects simultaneously.
• Professional level German (native speaker preferred).

Responsibilities

• Manage a book of Enterprise customers with full responsibility for adoption and usage.
• Develop onboarding, rollout and training strategies with C-level stakeholders.
• Build relationships and act as a strategic advisor to reach goals.
• Increase retention by maximizing benefits of the investment in Mentimeter.
• Lead webinars, workshops and training sessions.
• Bridge between sales, product and business development to improve the Enterprise offering.
• Monitor usage and plan improvements when usage is low.

Skills

International project leadership

Relationship building

Communication skills

German language

Project management

Data analytics interest

Education

Bachelor's or Master's degree (field not important)

Tools

Intercom

Mixpanel

Google Analytics

Salesforce

Job description

Mentimeter is seeking a Customer Success Manager to drive adoption of the Enterprise solution across international accounts from Berlin. You will partner with Relationship Managers to ensure customers achieve measurable value, onboarding, adoption and training.

You will collaborate with Product, Marketing and Sales, acting as a strategic advisor and enabling customer success across regions. The role requires German language proficiency, strong relationship skills, and a track record of managing