Strategic Customer Success Manager - Hybrid Growth

Commerce Inc; Austin (TX); Hybrid; USD 105,360 - 158,040; Full time

Job summary

Commerce Inc in Austin, TX is seeking a Customer Success Manager to own post-onboarding relationships and drive retention, adoption, and growth across an assigned portfolio. You will partner with executives and stakeholders to deliver measurable value and manage renewal motions.

Ideal candidates have 2+ years in SaaS or eCommerce customer success, with experience using Salesforce, Gainsight, Tableau, and related analytics tools.

Qualifications

• 2+ years of experience in Customer Success or related role.
• Experience managing a portfolio with retention, renewals, adoption, and growth.
• Experience owning renewals and building trusted relationships with executives and stakeholders.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Own an assigned portfolio of customer accounts and drive retention, adoption, and growth.
• Serve as post-onboarding contact and trusted advisor, building executive relationships.
• Develop and execute success plans aligned to customer objectives and measurable outcomes.
• Monitor health, adoption, engagement, and satisfaction to mitigate risks.
• Collaborate with internal teams to pursue renewals, expansion, and value realization.

Skills

Customer relationship management

Communication skills

Presentation skills

Analytical thinking

Relationship management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Grafana

Job description

Commerce Inc in Austin, TX is seeking a Customer Success Manager to own post-onboarding relationships and drive retention, adoption, and growth across an assigned portfolio. You will partner with executives and stakeholders to deliver measurable value and manage renewal motions.

Ideal candidates have 2+ years in SaaS or eCommerce customer success, with experience using Salesforce, Gainsight, Tableau, and related analytics tools.